Refunds

1 Digital Products

Digital files and licensed software deliver through Billixi after payment confirmation. Telegram channel access and Discord role grants in this policy refer to existing membership purchases; new membership offers are unavailable.

Because digital goods can be copied after delivery, a refund is a reviewed remedy for a specific problem, not an automatic cancellation or change-of-mind feature.

2 When a Refund May Be Considered

A fully paid order may be submitted for review within 14 calendar days after confirmed payment when one of the following applies:

• The product was materially misrepresented (wrong file, wrong tier, or missing advertised features).
• Technical delivery failed and the seller or Billixi support could not restore access within a reasonable time.
• Duplicate charge or clear payment processing error documented on the order.
• The seller cancelled or removed the product, or the buyer and seller documented an agreement for a partial refund.
• An unauthorized purchase or a Billixi technical failure is supported by credible evidence.
• Mandatory consumer protection law in your jurisdiction grants a refund right that cannot be waived.

3 When Refunds Are Usually Not Available

Refunds are generally not granted when:

• You only changed your mind, especially after downloading a file, revealing a key, or using access.
• You failed to meet membership requirements (for example, Telegram username not provided).
• The product worked as described but did not meet subjective expectations.
• You violated the seller's or Billixi's Terms and access was revoked for abuse or fraud.
• Cryptocurrency network fees were paid to miners/validators outside Billixi's control.
• The request is outside the standard 14-day window and no mandatory right or verified delivery fault applies.

4 Memberships and License Keys

Memberships (Telegram/Discord) are time-bound. Canceling access before the period ends does not automatically entitle you to a prorated refund unless required by law or offered by the seller.

License keys — lifetime or subscription — are non-returnable once revealed in your Library, except for defective keys verified through our license verify API or support investigation.

Subscription license periods renew according to the listing; see the product page and /terms for affiliate and renewal rules.

5 Account Credits and Gift Codes

Approved buyer refunds are currently issued only as Billixi Refund Credit. Refund Credit is nonwithdrawable, cannot be sent to a wallet, and may be used for later eligible Billixi purchases.

Direct external crypto refunds are disabled and uncertified. Submitting a request does not create an on-chain transaction or change NOWPayments custody.

Unused gift codes purchased in error may be reviewed case-by-case via /support within 14 days of purchase if the code has not been redeemed.

Promotional or test credits (development environments only) have no monetary value and are not refundable.

6 How to Request a Refund

Open the order in your Billixi dashboard, expand “Having a problem with this order?”, and contact Support first when delivery can be restored. If the order is eligible, choose “Review refund eligibility”.

Select the closest reason, enter the requested amount, provide meaningful details and evidence, and accept the acknowledgement. A request is not approval and does not move funds.

Billixi may request more information. Buyers normally have 7 days to respond. For content disputes, the seller may be asked to respond, normally within 48 hours.

An independent authorized reviewer may approve a full or partial amount or reject the request with a reason. Approved Credit refunds are reserved, settled, and recorded in the financial audit trail.

7 Chargebacks and Abuse

Crypto payments settled on-chain cannot be "charged back" like card payments. False refund claims or abuse of support may result in account suspension.

Sellers found to be systematically misrepresenting products may have listings removed and earnings withheld per /terms.

False statements, repeated speculative requests, forged evidence, or attempts to obtain both access and a full refund may lead to limits or account action. Legitimate complaints are not rejected merely because a product was accessed.

8 Partial, Full, Access, and Appeals

A partial refund normally leaves product access active. A full refund normally revokes the refunded purchase’s entitlement after settlement; another independent valid purchase may still grant access.

The buyer and seller may each request one appeal where the policy allows it. An appeal must identify a material error or new evidence and is reviewed by a different authorized decision maker where practical.

We notify the buyer when a request is received, information is needed, the request is rejected, or Credit is completed. Internal accounting steps that complete within seconds do not generate separate emails.